HELP & SUPPORT

FAQ

What types of wigs does TressHive offer?
We offer a curated selection of premium wigs, toppers, and hair solutions from trusted brands, including both medical-grade and fashion options.

Are your products authentic?
Yes. All products sold on TressHive are 100% authentic and sourced directly from approved suppliers and manufacturers.

Do you offer medical wigs?
Yes. We carry medical-grade wigs suitable for individuals experiencing hair loss due to medical conditions such as chemotherapy, alopecia, or hormonal changes.

Can I try a wig before purchasing?
Yes. Our Virtual Wig Try-On technology allows you to preview select styles and colors before ordering.

How long does shipping take?
Shipping times vary by brand and location. Estimated delivery times are shown on each product page.

What is your return policy?
We offer a customer-friendly return and exchange policy. Please refer to our Returns & Exchanges page for full details.

CONTACT US

We’re here to help — every step of the way.

Email: support@tresshive.com
Response Time: Within 24 business hours
Business Hours: Monday–Friday, 9 AM–6 PM (EST)

For personalized assistance, we recommend booking a free virtual consultation.

VIRTUAL WIG TRY-ON

Choosing the right wig online has never been easier.

Our Virtual Wig Try-On tool allows you to:

  • Preview selected styles and colors

  • Compare looks before purchasing

  • Shop with confidence from home

Simply upload a photo or use live preview (where available) to see how different wigs may look on you.

Virtual Try-On availability may vary by brand and style.

FREE VIRTUAL CONSULTATION

Need expert guidance?

Book a free one-on-one virtual consultation with our trained specialists to:

  • Get help selecting the right style and color

  • Understand cap construction and fit

  • Discuss medical or lifestyle hair needs

No pressure. No obligation. Just honest guidance.

WIG CARE GUIDE

Proper care extends the life and beauty of your wig.

Our Wig Care Guide includes:

  • Washing and conditioning tips

  • Styling do’s and don’ts

  • Storage recommendations

  • Human hair vs synthetic care differences

Each product page also includes brand-specific care instructions.

SIZE & FIT GUIDE

A comfortable fit makes all the difference.

Our Size & Fit Guide helps you:

  • Measure your head correctly

  • Understand cap sizes and constructions

  • Choose between petite, average, and large fits

  • Learn about adjustable and custom options

If you’re unsure, our consultation team is always here to help.