SHOP WITH CONFIDENCE

SHIPPING POLICY

At TressHive, we work directly with trusted suppliers and manufacturers to ensure your order is handled with care and efficiency.

Order Processing
Orders are typically processed within 1–3 business days. Processing times may vary depending on product availability and supplier location.

Shipping Timeframes
Estimated delivery times are provided on each product page. Delivery times vary by brand and shipping destination.

Shipping Confirmation & Tracking
Once your order ships, you will receive a confirmation email with tracking information.

International Shipping
We currently ship within the United States. International shipping options may become available in the future.

Important Note
Delivery times are estimates and may be affected by factors outside our control, such as carrier delays or supplier fulfillment timelines.

RETURNS & EXCHANGES

Your satisfaction matters to us.

We offer returns and exchanges on eligible products in accordance with supplier guidelines.

Return Eligibility

Items must be unused, unaltered, and in original packaging
Lace must be uncut and tags intact
Returns must be initiated within the specified return window listed on the product page

Non-Returnable Items

Customized or final-sale items
Wigs that show signs of wear, alteration, or odor

How to Initiate a Return
Please contact our support team before returning any item to receive authorization and instructions.

Exchanges
Exchanges are subject to product availability and supplier approval.

Return shipping costs may apply.

WARRANTY & QUALITY GUARANTEE

We stand behind the quality of every product sold at TressHive.

Quality Assurance
All products are sourced from reputable manufacturers and undergo quality checks prior to fulfillment.

Defective or Damaged Items
If your item arrives defective or damaged, please contact us within 48 hours of delivery with photos for assessment.

Manufacturer Warranties
Some products may include a manufacturer warranty. Warranty coverage varies by brand and will be honored according to the manufacturer’s terms.

PRICE MATCH POLICY (Optional)

TressHive is committed to fair and transparent pricing.

If you find an identical product from an authorized retailer at a lower advertised price, please contact us prior to purchase. Price match requests are reviewed on a case-by-case basis and must meet eligibility criteria.

We prioritize value, authenticity, and service over discount-driven pricing.